política de Privacidade

Last updated: January 2026

This Privacy Policy explains how RIGFOA ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, create an account, or use any of our services. We take your privacy seriously, and by accessing or using our platform, you agree to the practices described below. If you do not agree with any part of this policy, please discontinue use of our services.

1. Information We Collect

To provide you with a smooth and secure experience, we may collect the following categories of information:

• Personal identification data — full name, date of birth, email address, phone number, and country of residence.
• Account and transaction data — login credentials, deposit and withdrawal history, trading activity, and account balance.
• Verification data — government-issued ID, proof of address, and other documents required for KYC (Know Your Customer) compliance.
• Technical data — IP address, browser type and version, device information, operating system, and time zone settings.
• Usage data — pages visited, time spent on the platform, click patterns, and other interactions with our services.
• Communication data — messages you send to our support team, chat logs, and email correspondence.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Creating, verifying, and maintaining your account.
• Processing deposits, withdrawals, and trading transactions.
• Improving platform functionality, security, and overall user experience.
• Communicating important updates, service notifications, and support responses.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with legal, regulatory, and tax obligations in the jurisdictions where we operate.
• Conducting internal analytics and research to improve our services.

3. Legal Basis for Processing

Depending on your location, we process your personal data based on one or more of the following legal grounds:

• Your explicit consent.
• Performance of a contract (providing the services you requested).
• Compliance with legal obligations.
• Our legitimate business interests (such as fraud prevention and service improvement).

4. Data Protection and Security

We take the security of your information seriously. All data is protected using industry-standard measures, including:

• AES-256 encryption for data at rest and TLS for data in transit.
• Two-factor authentication (2FA) for account access and withdrawals.
• Segregated client accounts to keep your funds separate from company assets.
• Regular security audits and monitoring for suspicious activity.
• Strict internal access controls — only authorized personnel can access your data.

While we do everything possible to safeguard your information, no system is 100% immune to risk. Please keep your login credentials private and contact us immediately if you suspect unauthorized access.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with trusted third parties only in the following cases:

• Service providers — payment processors, identity verification partners, and IT infrastructure providers who help us operate the platform.
• Legal authorities — when required by law, court order, or to prevent fraud and illegal activity.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

All third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies — required for the platform to function (login, security, session management).
• Analytics cookies — help us understand how users interact with our services.
• Marketing cookies — used to deliver relevant content and offers.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as long as needed to fulfill the purposes outlined in this policy. When your data is no longer needed, we securely delete or anonymize it, unless we are required by law to keep it longer (for example, for tax or anti-money-laundering purposes).

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request corrections to inaccurate or incomplete data.
• Right to erasure — request deletion of your data (where legally applicable).
• Right to restrict processing — limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to withdraw consent — withdraw consent at any time for processing based on consent.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details in Section 11.

9. Third-Party Services and Links

Our platform may contain links to third-party websites, tools, or integrations. We are not responsible for the privacy practices of these external services. We strongly encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

Address: 1632 27 Ave SW, Calgary, AB T2T 1G6, Canada
Email: [email protected]
Phone: +1 403-288-4910